SOFT GRIND™ & SOFT GRIND Wealth Society™
Refund & Cancellation Policy

Last modified: September 23, 2026

1. Introduction

SOFT GRIND, LLC (“SOFT GRIND”) is committed to providing high-quality products, digital educational resources, and membership experiences. This Refund & Cancellation Policy explains the circumstances under which a purchase may be returned, refunded, or cancelled. SOFT GRIND Wealth Society™ (“SGWS”) is an educational membership program operated by SOFT GRIND, LLC.

Unless a different written policy is presented at checkout for a specific product or service, this policy applies to purchases made directly from SOFT GRIND, LLC and SGWS. Nothing in this policy limits any rights that cannot lawfully be waived.

2. Hard Goods Returns & Refunds

For eligible physical merchandise purchased directly from SOFT GRIND, a return request must be submitted within fourteen (14) calendar days of the original purchase or delivery date, whichever is later.

1.  Request the return in writing by contacting softgrind.llc@gmail.com and include the order number and item(s) being returned.

2.  The return request must be made within fourteen (14) calendar days of the original purchase or delivery date, whichever is later.

3.  Do not mail merchandise until return instructions have been provided by SOFT GRIND.

4.  Returned merchandise must be unused, unworn, unwashed, and in its original packaging with original tags or components, when applicable, and must be in like-new, resellable condition.

5.  Unless the item was defective, damaged upon receipt, or SOFT GRIND shipped the wrong item, the customer is responsible for return shipping costs.

6.  Approved refunds are issued to the original payment method after the returned merchandise is received and inspected. Original shipping charges are non-refundable unless the return resulted from a SOFT GRIND error.

3. Non-Returnable / Final-Sale Hard Goods

The following physical items are not eligible for return or refund unless defective, damaged upon receipt, incorrectly fulfilled, or otherwise required by law:

·        Personalized, customized, or made-to-order merchandise;

·        Items marked “Final Sale” at the time of purchase;

·        Gift cards or other stored-value products, if offered;

·        Items that have been worn, washed, altered, used, damaged after delivery, or returned without required packaging or components.

4. Digital Products, Memberships & Subscription Services

SGWS memberships provide immediate access to digital educational content, resources, community features, and other membership benefits. A member may request a refund of the initial SGWS membership purchase within seven (7) calendar days of the original purchase date.

1.  Refund requests must be submitted in writing to softgrind.llc@gmail.com and must identify the purchaser and the purchase for which a refund is requested.

2.  The request must be received within seven (7) calendar days of the original initial membership purchase.

3.  The seven-day refund period applies only to the initial SGWS membership purchase. It does not restart with each monthly or annual renewal.

4.  After the initial seven-day period, membership fees and recurring renewal charges are non-refundable once processed, except for a verified duplicate or erroneous charge or where otherwise required by law.

5.  If a full refund is approved and issued, access to SGWS, including its community, courses, digital resources, downloads, and member benefits, may be terminated.

5. SGWS Monthly & Annual Memberships

SGWS may be offered on a monthly or annual membership basis. The applicable price and billing frequency are displayed at checkout.

Monthly Membership: The seven (7) calendar-day refund period begins with the member’s first membership purchase. Subsequent monthly charges are renewal payments and are non-refundable once processed, subject to the exceptions stated in this policy.

Annual Membership: The seven (7) calendar-day refund period begins with the member’s initial annual membership purchase. After that period, the annual payment is non-refundable, subject to the exceptions stated in this policy. A member may cancel renewal to prevent the next annual charge.

6. Membership Cancellation & Future Billing

Members may cancel future renewal of their SGWS membership at any time using the cancellation mechanism made available through the membership or payment account. Members may also contact softgrind.llc@gmail.com for assistance with billing or cancellation.

Cancellation prevents future renewal charges but does not retroactively refund charges already processed. Unless a full refund is approved under this policy or access is otherwise terminated under the membership terms, membership access will ordinarily continue through the end of the period already paid for.

Submitting a refund request does not, by itself, replace the member’s responsibility to cancel future renewal when the member no longer wishes to continue the membership.

7. Standalone Digital Products

For a standalone paid digital product that is not included as part of an SGWS membership, the refund terms displayed on the applicable sales or checkout page control. If no product-specific refund term is displayed, a refund request must be submitted within seven (7) calendar days of the original purchase date. After that period, the purchase is non-refundable except for a verified duplicate or erroneous charge or where otherwise required by law.

Complimentary lead magnets, guides, worksheets, videos, and other resources included with a membership are not separately refundable because no separate purchase price is charged for those items.

8. Duplicate, Erroneous & Unauthorized Charges

If you believe you were charged more than once for the same purchase, charged an incorrect amount, or charged after a properly completed cancellation, contact softgrind.llc@gmail.com promptly so the transaction can be reviewed. Verified billing errors will be corrected as appropriate.

9. Refund Processing

Approved refunds will be returned to the original payment method when reasonably possible. After SOFT GRIND issues a refund, the time required for the credit to appear is controlled by the customer’s bank, card issuer, or payment processor.

10. Agent / Professional Programs

This policy does not govern enrollment in the Elite Advisor Accelerator™ or another SOFT GRIND professional program that is sold under a separate enrollment, payment, refund, or cancellation policy. Professional-program participants are subject to the terms presented and accepted for that program, including any stated program commitment or installment-payment obligations.

11. Questions & Support

SOFT GRIND is committed to its customers and members. If you have a question about a purchase, refund, return, cancellation, or billing issue, please contact us so we can review the matter.

SOFT GRIND, LLC
SOFT GRIND Wealth Society™
13926 Hull Street Road, PMB 1195
Midlothian, VA 23112
Email: softgrind.llc@gmail.com
Phone: 703-634-0377
Website: www.softgrindwealth.com | www.softgrind.shop